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Customer Care


To enable our team to enjoy the Christmas festivities with their loved ones, our Head Office will be closed on the following dates:

Saturday 23rd December

Sunday 24th December

Monday 25th December

Tuesday 26th December

Saturday 30th December

Sunday 31st December

Monday 1st January 2018

Customer Care will not be available during this time. For urgent enquiries, please send a message to our Social team via Facebook. You will receive a response within 24 hours. Our Head Office reopens on Wednesday 27th December at 9:00am. Please continue to email all enquiries to customercare@needleandthread.com.

Thank you for your patience and loyalty at this time. We wish all of our customers and followers a very Merry Christmas and a wonderful 2018.


Our offices are open Monday - Friday, 9:00am - 5:30pm. For all order and style enquiries, please contact us via email at customercare@needleandthread.com or by phone 0207 043 2363. Alternatively if you do not wish to email us, please complete the online form below. We will respond to your enquiry as soon as possible.

We are not open on UK Bank Holidays or weekends.

For all Press and Marketing enquiries, please contact our Press Office directly on press@needleandthread.com

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