Our offices will be closed from 3pm BST Thursday 13th April and will reopen 8.30am BST Tuesday 18th April. Any orders placed after 1pm on Thursday 13th April will not be despatched until Tuesday 18th April.
- UK DELIVERY
We offer next working day delivery to UK addresses when your order is placed before 1pm during Monday - Friday. We also offer same day delivery to London addresses via Brisqq, from £12.
Unfortunately, we are currently unable to deliver your order on Saturdays and Sundays. Orders placed after 1pm on Friday will be delivered the following Tuesday. Orders are not despatched or delivered on UK bank holidays. Our offices are open Monday - Friday, 9am - 5:30pm. Please email firstname.lastname@example.org if you have any queries regarding delivery.
- INTERNATIONAL DELIVERIES
All international deliveries are made via DHL.
Delivery to a European country up to 2 working days Delivery to the rest of the world up to 5 working days
In some countries there may be an additional customs tax that will need to be paid by the recipient upon delivery when receiving an item from the UK. As this varies per state and country, this has not been included in your invoice so please be aware of this if you are ordering from outside of the UK. We have no control over these charges as they are decided by your customs office and therefore we cannot provide any further assistance other than making you aware.
Please find below the list of countries that we currently deliver to, with the accompanying delivery costs. Unfortunately, if your country is not listed, we regret that we cannot currently deliver to you.
- INTERNATIONAL DELIVERY COSTS
Austria £15.00 Belgium £15.00 Bulgaria £18.00 Croatia £18.00 Cyprus £18.00 Czech Republic £18.00 Denmark £15.00 Estonia £18.00 Finland £15.00 France £15.00 Germany £15.00 Greece £15.00 Hungary £18.00 Iceland £18.00 Italy £15.00 Latvia £18.00 Lithuania £18.00 Luxembourg £15.00 Malta £18.00 Monaco £15.00 Netherlands £15.00 Norway £18.00 Poland £15.00 Portugal £15.00 Republic of Ireland £15.00 Romania £18.00 Slovakia £18.00 Slovenia £18.00 Spain £15.00 Sweden £15.00 Switzerland £18.00 Turkey £18.00
Listed below are the countries that are likely to charge an additional customs tax when receiving an item from the UK. This will need to be paid by the recipient. As this varies per state and country, this has not been included in your invoice so please be aware of this if you are ordering from outside of the UK. We have no control over these charges as they are decided by your customs office and therefore we cannot provide any further assistance other than making you aware.
Argentina £30.00 Australia £35.00 Bahrain £30.00 Brazil £35.00 Canada £30.00 Chile £35.00 China £35.00 Hong kong £35.00 Israel £35.00 India £35.00 Japan £35.00 Kuwait £30.00 Lebanon £30.00 Malaysia £35.00 Mexico £30.00 New Zealand £35.00 Oman £30.00 Qatar £30.00 Reunion £35.00 Saudi Arabia £35.00 Singapore £35.00 South Africa £30.00 South Korea £35.00 Taiwan £35.00 United Arab Emirates £30.00 USA £30.00
- DELIVERY INFORMATION
Once your order has been dispatched, you will receive an email confirmation and tracking number. Whilst we endeavour to despatch your Needle & Thread purchase to you as soon as possible, we can only do this once our payment gateway, SagePay, have approved the payment. If for any reason your payment is rejected or not authorized then we will contact you via email to process the payment.
Parcels cannot be left in a safe place as a signature is required upon delivery. In the event that there is no-one available to sign for the parcel, our delivery partner will leave a card notifying you that delivery has been attempted. All further information on re-delivery can be found on this card. Any issues regarding delivery please contact: email@example.com
For UK deliveries, a re-delivery is charged at £5.95. For international deliveries, we will contact you once this has been calculated.