DELIVERY

OTHER INTERNATIONAL DESTINATIONS

Please check with customer care: customercare@needleandthread.com

UK DELIVERIES

We offer three UK Delivery options:

UK Standard Delivery is £5.95 OR free for orders over £300 - Deliveries will be made within (3 - 5 Working Days).

UK Next Working Day Delivery* is £7.95 for orders placed before 1.00pm, Monday - Friday. Orders placed on Friday afternoon or on the weekend will be dispatched on Monday for delivery on Tuesday. Excludes certain postcodes (Please see table below).

UK Saturday Delivery* is £7.95 for orders placed before 1.00pm Friday. Excludes certain postcodes (Please see table below).

* UK Next Working Day and UK Saturday Delivery exclude certain postcodes. See the table below for more details.

INTERNATIONAL DELIVERIES

All international orders receive standard free delivery via DHL.

In some countries, there may be an additional customs tax that will need to be paid by the recipient, when receiving an item from the UK. These charges will be displayed at checkout.

DELIVERY INFORMATION

Once your order has been dispatched, you will receive an email confirmation and tracking number. Whilst we endeavour to despatch your Needle & Thread purchase to you as soon as possible, we can only do this once our payment gateway, Shopify Payments, have approved the payment. If for any reason your payment is rejected or not authorized then we will contact you via email to process the payment. 

Parcels cannot be left in a safe place as a signature is required upon delivery. In the event that there is no-one available to sign for the parcel, our delivery partner will leave a card notifying you that delivery has been attempted. All further information on re-delivery can be found on this card. Any issues regarding delivery please contact: customercare@needleandthread.com 

For UK deliveries, a re-delivery is charged at £5.95. For international deliveries, we will contact you once this has been calculated.