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FREE SHIPPING & FIXED RATE RETURNS
INTERNATIONAL DELIVERY

All orders placed using USD via this website will receive FREE delivery.

Place your order before 1:00pm BST Monday - Thursday and your order will be received within 5 working days via our international delivery partner DHL. 

Orders placed after 1:00pm on Friday will be despatched the following Monday and received within 5 working days of that date.

We are currently unable to despatch or deliver your order on weekends and UK Bank Holidays. Our offices are open Monday - Friday, 9:00am - 5:30pm BST – excluding UK Bank Holidays. 

Please email customercare@needleandthread.com if you have any queries.

INTERNATIONAL DELIVERIES & ADDITIONAL CHARGES

All international deliveries are made via DHL and will be received within 5 working days.

Please note – we do not deliver to the following destinations: 

Russia, Turkmenistan, Iraq, Afghanistan, North Korea, Libya, Iran, Mongolia, Sierra Leone

Listed below are the countries that are likely to charge an additional customs tax when receiving an item from the UK. This will need to be paid by the recipient. As this varies per state and country, this has not been included in your invoice total so please be aware of this if you are ordering from outside of the UK.

We have no control over these charges as they are decided by your customs office and therefore we cannot provide any further assistance other than making you aware.

ARGENTINA 

ARUBA

AUSTRALIA 

BAHRAIN

BANGLADESH

BRAZIL

BRUNAI

CAMBODIA

CANADA

CHILE

CHINA

COLOMBIA

ECUADOR

EGYPT

HONG KONG

ISRAEL

INDIA

JAPAN

KAZAKHSTAN

KUWAIT 

LEBANON

MALAYSIA

MALDIVES

MEXICO

NEW ZEALAND

OMAN

PARAGUAY 

PERU 

PHILIPPINES 

QATAR 

REUNION

SAUDI ARABIA

SINGAPORE

SOUTH AFRICA

SOUTH KOREA 

SRI LANKA 

TAIWAN

UNITED ARAB EMIRATES

USA

  

IMPORTANT INFORMATION

Once your order has been dispatched, you will receive an email confirmation and tracking number. Whilst we endeavour to despatch your Needle & Thread purchase to you as soon as possible, we can only do this once our payment gateway, SagePay, has approved the payment. If for any reason your payment is rejected or not authorized, then we will contact you via email to process the payment.

Parcels cannot be left in a safe place as a signature is required upon delivery. In the event that there is no-one available to sign for the parcel, our delivery partner will leave a card notifying you that delivery has been attempted. All further information on re-delivery can be found on this card. Any issues regarding delivery please contact: customercare@needleandthread.com

A re-delivery is made 3 times by our delivery partner DHL. Should this be unsuccessful, your order will be returned to us.