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Needle &Thread Design Holdings Limited – Terms of Sale
1. These Terms
1.1 What these terms cover.These are the terms and conditions on which we supply products to you.
1.2 Why you should read them.Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.
2. Information About Us And How To Contact Us
2.1 Who we are.We are Needle & Thread Design Holdings Limited . We are a company registered in England and Wales under company number 09303929 and have our registered office at Lower Ground Floor, 18-21 Corsham Floor, London N1 6DR, United Kingdom. Our VAT number is 201493542.
2.2 How to contact us.You can contact us by emailing our customer care team at firstname.lastname@example.org or by writing to us at Needle & Thread, Lower Ground Floor, 18-21 Corsham Street, London, N1 6DR
2.3 How we may contact you.If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3. Our Contract With You
3.1 How we will accept your order. Our acceptance of your order will take place when we email you an order confirmation, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your orderIf we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number.We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to certain countries.These countries are listed on our Delivery page. Our website is solely for the promotion of our products in these countries, and by placing an order you are representing to us that you live in one of these countries.
4. Our Products
4.1 Products may vary slightly from their pictures.The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary.The packaging of the product may vary from that shown on images on our website.
4.3 Small variations may occur.Our products are hand crafted and may vary slightly from the images displayed on our website.
5. Your Rights To Make Changes
6. Providing The Products
6.1 Delivery costs.The costs of delivery will be as displayed to you on our website.Delivery costs are payable in addition to the price of the product itself.
6.2 When we will provide the products.We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
6.3 We are not responsible for delays outside our control.If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4 If you are not at home when the product is delivered.If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
6.5 If you do not re-arrange delivery.If, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9 will apply.
6.6 Your legal rights if we deliver late.You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:
6.7 Setting a new deadline for delivery.If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 6.6, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
6.8 Ending the contract for late delivery.If you do choose to treat the contract as at an end for late delivery under clause 6.6 or clause 6.7, you can cancel your order for any of the products or reject products that have be en delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suit able for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 020 7043 1960 or email us at email@example.com to arrange a return.
6.9 When you become responsible for the product.The product will be your responsibility from the time we deliver the product to the address you gave us.
6.10 When you own goods.You own a product once we have received payment in full.
7. Your Rights To End The Contract
7.1 You can always end your contract with us.Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
7.2 Ending the contract because of something we have done or are going to do.If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
How long do I have to change my mind?
8. How To End The Contract With Us (including If You Have Changed Your Mind)
Tell us you want to end the contract.To end the contract with us, please call customer care on 020 7043 1690 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
8.1 Returning products after ending the contract.If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 020 7043 1690 or email us at email@example.com to arrange a return. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
8.2 When we will pay the costs of return.We will pay the costs of return:
8.3 How we will refund you.We will refund you the price you paid for the products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
8.4 Deductions from refunds.If you are exercising your right to change your mind:
8.5 When your refund will be made.We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause
8.6 We may end the contract if you break it.We may end the contract for a product at any time by writing to you if:
9. You must compensate us if you break the contract.If we end the contract in the situations set out in clause 8.6 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract. If There Is A Problem With The Product.
9.1 How to tell us about problems.If you have any questions or complaints about the product, please contact us. You can telephone our customer care team at 020 7043 1690 or email us at firstname.lastname@example.org.
9.2 Summary of your legal rights.We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
- up to 30 days: if your item is faulty, then you can get a refund.
- up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
- up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.